In today’s technology driven market, your communication server and your personal computer are invaluable tools that are central to your business. Therefore, it is important to invest in the latest communications and technology solutions that will dramatically improve functionality and performance of these two essential tools and deliver increased productivity throughout your entire organization.

The UX5000 is a comprehensive integrated solution designed to meet the unique challenges of both business telephony applications and VoIP. This top performance communication server supports pure peer-to-peer IP telephony connectivity, advanced networking, traditional digital switching, or a combination - all from one solution!

It allows your organization to converge your voice and data network and benefit from the cost-saving advantages, convenience, and ease of use afforded by networked communication servers. VoIP provides seamless internal and external communications and access to advanced data and productivity tools. By integrating diverse hardware components and software applications, NEC brings control of telephony features and related call information right to the user’s PC, and provides advanced Computer Telephony Integration (CTI) throughout your organization. Reduce costs and improve network efficiency by transparently sharing
communication features and resources between branch or remote locations with CygniLink. Share voice mail and other applications for additional cost savings.

Even if you’re not ready to migrate to 100% IP telephony immediately, UX5000 will work for you. You can deploy traditional circuit-switched technology, VoIP or a combination! You have the freedom to adopt VoIP when and where you need it without
rendering your existing systems obsolete - providing a superior return on your investment.

Connectivity . . .
• Network Efficiency utilizes a single network for both voice and data.
• Link multiple business locations to provide feature transparency between communication servers which improve employee collaboration and communication.
• Share resources such as trunks, operator services and voice mail.
• Automatic failover and redundancy is provided when connecting communication servers with CygniLink.
• IP terminals communicate by Peer-to-Peer, which means that the IP terminals participating in a call are connected directly to each other over an IP network. The signals travel through the IP network, not through a telephone switch as in traditional telephony.

Manageability . . .
• Reduce Total Cost of Ownership – Reduce the expense of initial setup, moves, adds and changes with our intuitive programming interface.
• Reduce Future Cost of Ownership – Today’s investment is protected for tomorrow. The UX5000 is designed to transition to new technologies as the need arises. No need to replace an entire system to accommodate changes in your business requirements. The UX5000 allows you to protect the company’s investment with modular expansion and technology updates as your business grows.
• Dual CPU option provides redundancy ensuring communication server survivability.
• Easily maintain all communication servers on the network from a single location, connected to the network locally or remotely.
• Choice of Either IP or Digital Terminals – Whether your business communications are pure IP or any combination of IP and traditional circuit - switched technology, NEC provides a full line of terminals that will meet your needs.Because the user interface and the terminal functionality remain the same for IP or digital versions, employees can easily transition between models.

Usability . . .
• Whether you are in your home office or on the road, an IP terminal offers all the same feature-rich capabilities as your desktop terminal. Users can place, receive, or transfer calls as if sitting at a desk in the office.
• With the UX Soft Phone application, a computer becomes an IP terminal and all features of the office terminal are available with the click of a mouse. Mobile workers can place calls, receive calls or check voice mail while away from the office. Adding a web
cam can deliver video between another camera equipped soft phone.
• Color Touch Screen, provided by the IP-CTS Terminal offers intuitive icon-based feature operation and graphical XML support for a superior user experience.
• Select terminal models provide paperless key labeling.Key labels automatically change as the button functions are customized.
• Customized terminal options are available for specialized applications including enlarged dial pad, selectable font size, labeling options and more . . .
Note: IP network parameters such as QoS, delay and jitter

The extensive feature set and reliable call processing applications are mature, efficient and dependable - yet intuitive and easy to use. The architecture and design of the UX5000 delivers high performance, optimal voice quality, and reliability. A compact yet powerful solution that is simple to deploy, administer and maintain. The UX5000 can start small and can cost-effectively expand to 712 ports.
 

Automatic Call Distribution (ACD) - Distributes calls evenly among member agents and provides initial and repeating announcements that encourage callers to remain on the line. Callers can leave a message if they choose to receive a callback from an agent. A client-based Supervisor position provides traffic management reporting and agent scheduling capability.

Multimedia Conference Server - Eliminates the ongoing cost of using outside vendors to host conference calls. The browser accessible Conference Server allows the user the ability to schedule, host or participate in a conference call with ease and efficiency. Users receive an Email with the telephone number and password to dial into the conference. Hosted video conference is supported for web cam equipped PCs.

PC Attendant - Call handling capability can be performed right from your PC. Display visuals let you know if an extension is in use, idle, call forwarded, or set for do not disturb. In addition, conversations can be recorded, saved, and forwarded as an Email attachment.

PC Assistant - Provides management and operation of a desktop terminal from a PC with just a few clicks of a mouse - for easy speed dialing, call management, contact lookup, and seamless CRM integration.

E911 Compatibility – Identifies the origination of a 911 call so emergency services can reach the specific extension location quickly.

SIP (Session Initiation Protocol) – Compatible with most SIP trunk providers and variety of SIP terminals.

Instant Messaging - The PC Attendant can initiate an Instant Message, and the users can then easily respond with displayed soft keys.

Presence - The tracking location status can help your organization stay better connected and can significantly enhance productivity by providing the ability to instantly locate key personnel who are often away from their desks. Users can easily set or change their status by accessing the menu.
 
Video Conference in Collaboration with UX Soft Phone -Upon placing a call, the terminal can automatically identify whether that caller has a video enabled PC. With the push of a button, the video enabled PC can be activated to establish a video conference.
 
Call History - Saves information about incoming and outgoing calls and are accessible to the user. Logged calls can be redialed or saved to memory.

Bluetooth Hub Adapter - Users can synchronize peripheral equipment such as PDAs, mobile phones, headsets, conference units, and keyboards with the terminal.

XML Open Interface Support - Enables developers to create displayable and accessible applications via UX IP terminals. Applications such as calendar links, wallboards, directories, stock tickers, news reports, and more can be displayed.

Downloadable Ring Tones - Download from your favorite website. Ring Tones can be programmed and assigned to people in a person’s directory. When an incoming call arrives, a user hears an identifying distinctive ring tone and can immediately know who is calling.

Secure Mode – Offers three levels of protection – Personal, Corporate and Telephony modes. Each IP terminal can be locked to prevent access or use, thus ensuring privacy and security of your corporate directories and terminal data.